Supported shipping methods
Currently we have following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.
Since the shipping methods are set up by the suppliers, we will provide more shipping information to you. You can also click Chat Now! to chat in real time with us who are online using our instant messenger.
Customs & import taxes
- Orders may need to clear customs in your country.
- Please check if your order will incur additional import duties, taxes or other customs related charges.
- Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
- We are not responsible for delays caused by the customs department in your country.
- Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.
All courier services and shipping fees are normally set to free shipping.
If you need faster shipping time you would like to ask us, you may pay more shipping fee regarding shipping cost. If our supplier agrees to change the shipping method, we can modify the amount as per agreement before payment.
Delivery time varies depending on country and courier service. For information regarding delivery time, please check your shipping status or directly contact us by Live chatting support.
How do I set my shipping address?
- Clicking on “My Account” on top left of Homepage
- Click on “Addresses” menu on left side of the My Account page
- Click “edit” following the SHIPPING ADDRESS
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully.
If you have made payment and want to change your shipping address, please directly contact your us to inform our suppliers of your new address before your order is shipped out.
If you did not make payment yet, you can ignore the order with the incorrect shipping and replace a new order with your correct shipping address. The unpaid order will be canceled automatically after the due day.
How long does it take for my order to be delivered?
Generally, orders are delivered within 3 – 60 working days. However, an extension can be made if you and we mutually agree on a new date.
If you did not receive the goods (goods still in transit) even after being shipped by us, you need to contact us negotiate a longer shipping period.
If we have not shipped the order before the agreed date, you can always contact us to agree a new date; or make a Refund Request.
I am not satisfied with the product. What can I do?
If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below solution to Open Dispute:
Click here to inform us and we will make a refund to you depend on the arrived item, broken parts or other situations.